Customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Post: Unit 7, Hayle Marine Renewables Business Park, North Quay, Hayle, Cornwall, TR27 4DD, GB
Telephone: 01736 276672
Email: office@headlandprint.co.uk

What information we collect, use, and why

To provide services and goods, including delivery

Names and contact details
Addresses
Website user information (including user journeys and cookie tracking)

For the operation of customer accounts and guarantees

Names and contact details
Addresses
Marketing preferences

For service updates or marketing purposes

Names and contact details
Addresses
Marketing preferences
Website and app user journey information

For dealing with queries, complaints or claims

Names and contact details
Address
Account information

Cookies

Cookies are small text files placed on your device when you visit a website. We use a small number of them, described below.

Essential cookies

These are needed for the website to work and are always set. They do not require your consent and do not track you.

Name	Purpose	Expires
`hpd_consent`	Remembers whether you accepted or rejected optional cookies, so we do not ask you on every page.	6 months
`PHPSESSID`	Keeps your contact form submission secure while you fill it in, by protecting against cross-site request forgery.	When you close your browser

Analytics cookies

We intend to use Google Analytics to understand how the website is used, so we can improve it. These cookies are only set if you choose “Accept optional cookies” on our cookie banner. If you reject them, or ignore the banner, they are never set.

Name	Purpose	Expires
`_ga`	Google Analytics: tells returning visits apart from new ones so we can count visitors.	2 years
`_ga_<container id>`	Google Analytics: keeps track of your current visit to the site.	2 years

Google Analytics is provided by Google, who act as our data processor for this information. Analytics data tells us things like which pages are popular and which device people use; we do not use it to identify individual visitors. Google may transfer and store this data on servers outside the UK. You can read Google’s privacy policy for more detail, and you can opt out of Google Analytics across all websites using the Google Analytics opt-out browser add-on.

Changing your mind

You can change your cookie choice at any time using the Manage cookies link, which is also in the footer of every page. Choosing to reject optional cookies will also delete any analytics cookies already set.

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights, which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which mean you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

Directly from you

How long we keep information

We keep personal data:

for as long as is necessary to fulfil the purposes we collected it for;
as required by law; or
to enforce or defend legal claims.

Sometimes we will keep information that you have deleted, for example messages sent by you to us. We will keep this information for a reasonable time.

For more information on how long we store your personal information, or the criteria we use to determine this, please contact us using the details provided above.

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: office@headlandprint.co.uk

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint

Last updated: 29 July 2026